Job Description
The Order Management Staff is responsible for overseeing the end-to-end order processing cycle, ensuring accuracy, efficiency, and timely delivery. This role involves coordinating with cross-functional teams, resolving complex order issues, and supporting process improvements to enhance customer satisfaction and operational performance.
Key Responsibilities
- Manage the full order lifecycle from order entry to delivery of equipment to warehouse or direct to site.
- Review and validate customer orders for accuracy, pricing, and compliance with company policies
- Handle complex or escalated order issues, including discrepancies, delays, and complaints from internal customer.
- Coordinate with sales, logistics, finance, and project teams to ensure smooth order processing
- Monitor order status and proactively communicate updates to stakeholders
- Maintain and update order management systems (Purchase Order date must be updated and Sales Orders dates should be aligned with this).
- Analyze order data to identify trends, inefficiencies, and opportunities for process improvement
- Ensure adherence to internal controls, SOPs, and regulatory requirements
- Support system implementations, upgrades, or process changes related to order management
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- 5+ years of experience in order management, operations, project management or customer service
- Strong knowledge of ERP systems (e.g., SAP, Oracle, or similar platforms)
- Excellent problem-solving and analytical skills
- Strong attention to detail and organizational abilities
- Effective communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with process improvement methodologies is a plus
Preferred Skills
- Advanced Excel or data analysis skills
- Experience in international order processing, project management and logistics
- Team coordination experience
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
