Operations Manager BPO - Dayshift
Salary: 80,000 - 100,000
Work Set up: Work on site/Dayshift
Location Site: Makati City
Qualifications:
-6 years and Up experience as an Operations Manager
-Must have BPO experience
-Experience in handling a team minimum of 20 FTEs
-Skilled in managing real time agent monitoring and working in a fast pace environment
-Experience in managing staff adherence to policy
-Experience in developing and providing detailed reporting on staff activity, including areas for improvement
-Amenable to work on a shifting schedule
-Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges.
-Prepares and delivers informal and formal counselling on job performance, behavior, and quality issues.
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Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
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