We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Reporting to: Operations Director
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Operations Manager, your role is vital in keeping our client's business objective fully satisfied that will eventually contribute to our organization's growth and success.
A SNAPSHOT OF YOUR ROLE
As an Operations Manager, you'll utilize both your leadership and your business acuity to ensure the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. You are also expected to maintain company-set ratios for staffing for smooth operations of the program, and that the manpower complement sufficiency for the forecasted volume or allocated billable hours. Guarantee that everyone within the program strictly abides the Company and Client policies and procedures, while being consistent in recognizing and rewarding top performers, but strict in carrying out disciplinary action/consequence management for non-performers.
As Operations Manager you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
What you get to do every day as an Operations Manager:
A BIT ABOUT YOU
WHAT SUCCESS LOOKS LIKE
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Join the A-Team and experience the A-Life!