Nonvoice Email Support - Ticket Management

Company Name Confidential
0-2 years
1167 - 1250 PHP monthly
4 months ago 35 Applied
Job Description

The Ticket Specialist is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner.

RESPONSIBILITIES

  • Provide exceptional customer service in every customer interaction (chat, social media, email, voice) with the ultimate aim of providing first call resolution
  • Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
  • Creatively articulate information/business rules via excellent written communication skills
  • Guide and support customers in their needs to engage with the proper support teams
  • Available to chat/provide live support (real time) to customers by delivering requested information
  • Track all activities in the case management tool
  • Support others on the team to manage case load
  • Ability to effectively manage the social media platforms of the client
  • Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
  • Any other task/duty as directed by client/management

JOB TYPE

Education

Bachelors/ Degree
Diploma

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