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NOC Technician

Technology Elite Inc

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3-8 Years
5,833 - 7,083 monthly PHP
3 days ago
87 Viewed
0 Applied

Job Description

We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days.

Work Arrangement: Hybrid

Shift: 6:00AM 3:00PM GMT+8. Melbourne is 2 hours ahead of this (8:00AM-5:00PM), Mon-Fri.


Job Responsibilities:

POSITION OBJECTIVE
To proactively maintain and monitor company's remote monitoring and management facility, whilst remediating any client environment issues before they arise utilizing the tools and resources available at the time.

PRINCIPAL DUTIES

  • Daily processing of Server Checks
  • Daily processing of Workstation Checks
  • Patching
Ensure all servers are updating in accordance with their patching schedules
Manage workstation patches (Management workflow approving patches)
Manage hardware patches (Firewalls, switches, ESXi etc)
Completing Audits for a range of areas including:
Backup coverage
IPMI device status
Monthly Health Score compliance
Hardware update compliance
  • Monthly Health Checks
Executive Reports and Monthly report email to address configured
All Executive Reports to be configured per client, and Health Score above 85%
  • Backups
Ongoing monitoring of current backups
Troubleshooting and remediation of backup issues
Audit for gaps
  • Ongoing monitoring of unmonitored devices
Expiring workstations
Workstations never monitored
  • Passportal
Maintenance including rotating flagged passwords and syncing of Domain Admins
Ensuring Passwords are secure and not easily guessable
  • Auvik
Configure alerting for devices within Auvik environment
Maintain and keep Auvik up to date
IT Glue
Ensuring Documentation is maintained and updated
Creation of documentation around NOC
  • Backup Radar
Ensure that all active backups are either correctly reporting in Backup Radar or part of the manual check.
Weekly manual backup check
  • NOC ConnectWise Board
Completing assigned tickets

EXPERIENCE/SKILL LEVEL REQUIRED

  • Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.
  • Proven ability to build and maintain positive relationships
  • Ability to engage others through credible communication and presentation
  • Sound ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met
  • Ability to show initiative and self-motivation
  • Intermediate computers skills predominantly in Windows 10, cloud software and MS Office
  • High attention to detail and strong analytical skills
Nice to Have:
  • Degree/Diploma/Certificate in Information Technology is an advantage
  • Experience in a Tech or Sys Admin role
Benefits:

  • Two-week FREE Accommodation for those relocating to Pampanga
  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
  • HMO coverage for employee +1 FREE dependent on the first day of employment
  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00
  • ALL government mandated benefits
*Terms and conditions apply



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Tech Elite is the leading Philippines facility catering to clients who need to hire IT, technical staff and other complex roles. After providing detailed consulting to help you build a great strategy, we then source, test, interview and hire the best professionals who most closely match your requirement.

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FUNCTIONS
IT
INDUSTRY
ITES/ BPO/ Call Center, Recruitment/ Staffing/ RPO
SKILLS/ROLES I HIRE FOR
IT Engineer and Specialized Roles
LEVEL HIRING FOR
Junior Level, Mid Level, High Level, Top Management
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