5-10 years
5000 - 7500 PHP monthly
15 days ago 3 Applied
Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

NOC Engineer. be 100% YOU with MicroSourcing!

A NOC Engineer is expected to perform the following tasks:

  • Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment.
  • Configuration and troubleshooting of: company's managed CPE troubles on Cisco, Adtran, Versa, and various other CPE routers, SBC's and firewalls company's cloud PBX services, including portal, SIP endpoint, hardware-based and software-based clients
  • Always performs Customer Advocate duties while maintaining a positive and professional manner, during high stress situations. Takes calls and provides status from and to customers on a regular basis.
  • Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer's issues.
  • Has direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer.
  • Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
  • Contribute to departmental company goals and objectives
  • Strong technical acumen to quickly learn new technologies
  • Other duties may be assigned.
What it takes to be part of our team: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully.
  • Bachelor's degree in IT related field or equivalent experience.
  • 7+ years experience in a technical support environment
  • 5+ years experience working with VoIP preferred
  • An understanding of telecom switching topology and network architectures, trouble ticket system knowledge.
  • Cisco CCNA or BroadSoft Certification preferred
  • Must be fluent in English (Spoken and Written)
  • Excellent verbal and written communication skills, including excellent listening skills.
What's in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!For more information, visit https://www.microsourcing.com/
*Terms & Conditions apply

JOB TYPE

Skills

Network Operation Center Engineer

Education

Bachelors/ Degree

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

About Recruiter
Chris Loyong

Functions

Customer Service/Call Centre/BPO,
IT

Industry

ITES/BPO/Call Center

Skills/Roles

Customer Service and IT

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level

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