Base:1,500- 2,300 AUD per Month(based on experience)
Full-time remote
28 days of Paid leave credits
Day shift, Sydney, Australian Time zone
Essential Requirements:
Comfortable working on Zoom the whole shift
Min. 3+ years of experience in Australian HOME LOAN processing and documentation
Proven experience in banking documentation compliance.
Must be knowledgeable with Apply Online (AOL), Mercury, and HubSpot.
Processing and valuations: Experience handling real estate transactions,processing, and ordering property valuations.
Bank communication: Proven ability to effectively communicate and follow up with lenders to ensure smooth loan approvals.
Missing information management: Skilled in identifying and resolving missing information requests promptly.
MIR resolution: Strong ability to address and resolve missing information requests (MIRs).
Servicing and service calculators: Familiarity with servicing options and service calculators related to real estate transactions.
Pricing and valuation tools: Knowledge of pricing and valuation tools used in the real estate industry.
Credit checks and reports: Experience conducting credit checks or working with Equifax reports.
Note:Please ensure you meet the essential requirements before applying.
About the role:
Reporting to the Offshore Mortgage Planning Team Lead, Loan Processors will support the onshore mortgage planners to conduct loan strategy calculations and communicate directly with Australian customers and banks. You will be assigned to look after specific customers loans from the beginning till the end and process all paperwork and documentation as required.
The monthly workload is to manage about 60 files. KPIs will be measured by a mixture of holistic indicators e.g., work time spent on each loan stage, customer reviews, leadership feedback, peer reviews, and contribution to the learning & development of other staff.
Duties & Responsibilities:
Break down sophisticated numbers accurately from complex bank jargon into easy-to-understand layman language that customers can understand.
Manage relationships of loan contracts with the bank for customers.
Handle the flow of the loan application and update customers right through the entire process to keep them at ease.
Update all CRM databases as required
Requirements:
In-depth knowledge of common banking jargon and home loan process
Knowledge ofBorrowing Capacityand lender policy is important.
With technical know-how on documentation requirements in housing loans
Accurate and efficient in data entries
Coordination skills in dealing with Bank lenders on housing loan processing
A plus if with experience in working with Infinity, and HubSpot.
Proven experience in customer service.
Ideal candidates should have the following qualities:
Member Obsession:Devoted to our clients/members
Extreme Ownership:Taking responsibility for everything
Integrity:Having strong moral principles
Relentless Commitment:Someone who is determined
Frugality:Someone who is resourceful
Dive Deep:Detail-oriented
Growth & Evolution:Someone who is constantly seeking for improvement
Empathetic: Someone who can understand someone else feelings
Culture and growth:
Opportunity to join Australia's number one Property investment team
High-performing workplace culture
Elite training program and support
Internal opportunities for Career Growth and Progression
Ability to learn from and work with the best
Join a team where we are genuinely customer-focused
Freedom Property Investors is the largest and fastest-growing property investment company in Australia, with its main offices in the Sydney and Melbourne CBDs.
We are currently the 3rd fastest-growing business in Australia across all industries according to the Australian Financial Review.
We are privileged to have 25+ years of combined experience between our two founders, who served over 10,000 valued members and over 300 full-time staff spread across Australia and growing. We pride ourselves on being the industry leaders.
It is our mission to serve our valued members, earning over 1,700 positive Google reviews and a 4.8 Star rating, this is unheard of in our industry. We are in need of people who share the same values as we do. This opportunity is open to all driven individuals who are committed to helping people and earning life-changing income.
Join Australia’s largest and number 1 Property investment team and contribute to our mission to help everyday Australians achieve their goals of Financial Freedom.
