| Lead Generation | Onsite | Nightshift

We are seeking a highly driven and goal-oriented Lead Generation Specialist to join our Customer Team. As a Lead Generation Specialist, you will be responsible for contacting potential customers of cable provider products through phone and email. Your primary objective will be to identify and qualify leads, surpass performance metrics, and schedule appointments for our client's sales team.

Responsibilities:

• Set appointments for based Internet, Voice, and TV to enterprise businesses & residential to help sales team obtain and exceed a monthly quota.
• Will be responsible for conducting daily activities aimed at establishing new customer relationships each week while developing new revenue opportunities with the existing customer base.
• Responsible for deepening existing customer relationships through upgrades and additional service opportunities with named accounts to achieve monthly sales targets.
• Process marketing leads for new opportunities with mid-market non-strategic accounts and prospects.
• Become familiar and adept in presenting our core products.
• Be proactive and keep up with our ever-changing industry regarding new product offerings, industry changes, and competitor actions.
• Attend and successfully complete all required sales, product, and process training sessions, and take responsibility for professional development to increase your skills as a lead generator.
• Attending all meetings as directed by your supervisor and management.
• Submit weekly forecasts, expense reports, call reports, and other reports on time and when required by Sales Management.
• To consistently and completely utilize our Sales Force Automation system (Salesforce.com) and database tools, and enter all activity related to all sales activity into the system on a daily basis. This includes a synopsis of all conversations with Customers and Prospects.
• Work with Operations to ensure customer satisfaction.
• Consistently maintain a positive attitude contributing to an overall positive atmosphere of the program.
• Work in and contribute to an atmosphere of trust and integrity with fellow employees to ensure the program's overall success.
• Work within all company guidelines and proactively seek the advice and assistance of your supervisor whenever needed.

• Previous experience in lead generation is essential.
• A minimum of a high school diploma or equivalent, with a college degree or current pursuit of one preferred.
• Minimum of 3 years of experience in customer service, B2B/B2C sales, retail, hospitality, or related fields.
• Excellent communication skills are necessary (verbal and written).
• Demonstrated ability to develop and create opportunities consistently, following a prescribed methodology.
• Proficiency with computer applications.
• Highly organized, and data driven, with a demonstrated ability to accurately work with the team in limited supervision.
• Solid understanding of telecommunications and Information technology concepts and fundamentals.
• Proven history of excellent customer service values and commitment to success.
• Demonstrated integrity, energy, financial motivation, and competitive spirit.

Success Factors:

• Meeting lead gen performance metrics. Setting 1 to 2 leads per day
• Ability to build rapport with commercial & residential customers.

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