Ld Rep, Customer Serv Ops

3-5 years
26 days ago
Job Description

What Customer Service Operations contributes to Cardinal Health


Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

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Qualifications

  • Bachelors degree or equivalent work experience
  • Canada customer relationship management experience, preferred
  • Intermediate analytical, problem solving, critical thinking and proactive investigative skills
  • Strong communication skills (verbal & written)
  • Ability to follow SOPs and pays attention to details
  • Intermediate Excel and Outlook skills
  • Basic SQL knowledge - ability to run and modify queries
  • Ability to process data entry work in multiple systems and applications (i.e. EDI 110, Audit 2.0, Trailer Tracing, etc.)
  • Ability to work in a collaborative environment and train and coach others
  • Ability to handle a fast paced transactional environment
  • 3+ years experience in related field


What is expected of you and others at this level

  • Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
  • Comprehensive knowledge in technical or specialty area
  • Ability to apply knowledge beyond own areas of expertise
  • Performs the most complex and technically challenging work within area of specialization
  • Preempts potential problems and provides effective solutions for team
  • Works independently to interpret and apply company procedures to complete work
  • Provides guidance to less experienced team members
  • May have team leader responsibilities but does not formally supervise

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Cardinal Health, Inc. is an American multinational health care services company, and the 14th highest revenue generating company in the United States. Its headquarters are in Dublin, Ohio and Dublin, Ireland (EMEA). The company specializes in the distribution of pharmaceuticals and medical products, serving more than 100,000 locations. The company also manufactures medical and surgical products, including gloves, surgical apparel, and fluid management products. In addition, it operates one of the largest network of radiopharmacies in the U.S. Cardinal Health provides medical products to over 75 percent of hospitals in the United States.

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