L1/L2 Application Support - Banking Industry

2-7 years
2 months ago 45 Applied
Job Description

  • Handles case consults and escalation for Level 1 and Level 2 support
  • Incident resolution and troubleshooting
  • Perform root cause and impact analysis
  • Good understanding of Service Level Metrics
  • Management and monitoring of tickets
  • Identification and reporting of bugs in the system
  • Proper documentation of recurring system issues
  • Provision of Service requests (logs checking, data extractions, and service restart)
  • Deployment and Implementations for the system upgrades or changes
  • Ensure proper coordination with cross-functional teams.
  • Maintenance and update of technical architecture, configuration, documents, and procedures.
  • Identifies issues related to business applications for the purpose of resolving user problems

Strategic Networks Inc.

About Recruiter
Recruitment Specialist




ITES/BPO/Call Center,
IT/Computers - Hardware & Networking,
IT/Computers - Software


Technical Skills


Junior Level,
Mid Level,
High Level

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