L1/L2 Application Support - Banking Industry
Job Description
- Handles case consults and escalation for Level 1 and Level 2 support
- Incident resolution and troubleshooting
- Perform root cause and impact analysis
- Good understanding of Service Level Metrics
- Management and monitoring of tickets
- Identification and reporting of bugs in the system
- Proper documentation of recurring system issues
- Provision of Service requests (logs checking, data extractions, and service restart)
- Deployment and Implementations for the system upgrades or changes
- Ensure proper coordination with cross-functional teams.
- Maintenance and update of technical architecture, configuration, documents, and procedures.
- Identifies issues related to business applications for the purpose of resolving user problems
JOB TYPE
Industry
Function
Roles
Education
Bachelors/ Degree
About
Strategic Networks Inc.
About Recruiter
Recruitment Specialist
Functions
IT
Industry
ITES/BPO/Call Center,
IT/Computers - Hardware & Networking,
IT/Computers - Software
Skills/Roles
Technical Skills
LEVEL HIRING FOR
Junior Level,
Mid Level,
High Level
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