Has limited to extensive level of experience in managing people. Responsible for 20-30% production work and for directly supervising the work of operational staff. Forms the link between the team and management and is accountable for team plans, resource allocation and work processes and procedures. Ensures compliance with the rules and procedures that are prescribed by Risk and Compliance. Has an active role in regular internal and external audits. Decisions are guided by resource availability and functional targets and objectives. Acts as a coach for the team members and is responsible for the development of the team. Is a key driver for optimizing the processes in the team and operations management. Has a proven proficient level of the processes and products and understands the process environment to ensure maximum efficiency. Will receive guidance and direction from a (assistant) Vice President. Understands the mission and vision of the company and how the department contributes to that. Acts in line with ING rules and policies. Capable to act as POC when the (assistant) Vice President is absent.
ING Business Shared Services (IBSS) Manila started in 2013 in the Philippines and provides global support services for ING Bank in areas such as financial markets, lending services, client due diligence/on boarding activities, risk management, retail operations, and IT. We are located at the World Plaza building in Bonifacio Global City, Taguig City