About Temenos
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
VALUES
Care About Transforming The Banking Landscape.
Commit to being part of an exciting culture and product evolving within the financial industry.
Collaborate effectively and proactively with teams within or outside Temenos.
Challenge yourself to be ambitious and achieve your individual as well as the company targets.
Job Description
The IT Support Specialist is responsible for providing day-to-day technical support to internal and global users. This role supports the IT team in maintaining the smooth operation of IT systems and services by resolving user issues, escalating when appropriate, and ensuring a positive user experience.
Responsibilities
- Log incoming support requests via phone, email, IT ticketing system (e.g., ManageEngine ServiceDesk Plus / Service Now), MS Teams, or remote desktop tools
- Monitor and manage assigned support tickets in the helpdesk system, escalating to senior staff when needed.
- Follow procedures to route or dispatch tickets to appropriate IT groups.
- Communicate known issues or outages to affected users and send out general alerts when necessary.
- Provide first-line troubleshooting and resolution for standard IT issues (e.g., account access, software errors, basic network issues).
- Use available resources (FAQs, documentation, knowledge base) to find solutions before escalating issues.
- Assist in updating the IT knowledge base with solutions to common problems.
- Adhere to IT support processes and procedures, including those based on ITIL principles.
- Offer in-person assistance for walk-up support requests and equipment issues.
- Assist in setting up, installing, and maintaining desktops, laptops, printers, and peripherals.
- Help track and update inventory of IT equipment and assets.
- Support software installation and reinstallation tasks.
- Coordinate with senior IT staff or vendors for hardware replacements or equipment delivery.
- Assist with routine hardware checks and office IT setups (meeting rooms, hot desks, etc.).
- Conference room equipment set up
Skills And Qualifications
- 3-5 years of experience in a technical support or helpdesk role.
- Diploma or degree in Information Technology or related field is an asset.
- Strong knowledge of Microsoft Windows and Microsoft Office 365.
- Familiarity with Mac OS.
- Exposure to Active Directory, Exchange, or Office 365 admin tools is required
- Basic understanding of networking concepts (IP addresses, DNS, VPN, etc.).
- Good verbal and written communication skills, proficient in English (oral and written)
- Customer service orientation and willingness to learn.
- Able to work both independently and in a team setting.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals are a plus.
- ServiceNow experience will be considered a plus
SOME OF OUR BENEFITS Include
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leaves: 2 weeks of paid leave each year for study or personal development
Please make sure to read our Recruitment Privacy Policy
