RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.
Key Responsibilities
- Provide technical support for Microsoft 365 and Google Workspace tenants
- Troubleshoot issues in QuickBooks Desktop and Online environments
- Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
- Create and maintain IT scripts for automation and task optimization
- Respond to, track, and resolve IT support tickets within defined SLAs
- Communicate effectively via Microsoft Teams and maintain high service standards
- Document troubleshooting steps, resolutions, and common issues for the knowledge base
Requirements
Qualifications
- Minimum 2 years of IT support experience
- Proficient in troubleshooting Microsoft and Google Workspace issues
- Hands-on experience with RMM and ticketing systems
- Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
- Familiarity with accounting software, especially QuickBooks
- Strong communication and remote collaboration skills
- Ability to work night shifts and manage tasks independently
Tools & Platforms You'll Be Working With
- QuickBooks (Desktop/Online)
- Microsoft 365 Admin Portal & Teams
- Google Workspace Admin Console
- NinjaRMM & Gam Ninja Ticketing Tool
- Office Applications (Word, Excel, Outlook, etc.)
Benefits
Salary: USD 700-750/month
Work Setup: Work from Home
Schedule: Full-Time | 9:00 AM - 5:00 PM EST (9:00 PM - 5:00 AM PH Time)
To Apply:
Send your CV and portfolio to: [Confidential Information]
Subject Line: IT Support Specialist - [Your Full Name]
