Discover your 100% YOU with MicroSourcing!
Position: IT Support Specialist
Location: Philippines (Remote)
Work setup & shift: Work from Home | Night Shift
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements
Career Growth: Take advantage of opportunities for continuous learning and career advancement
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
Your Role
As an IT Support Specialist, you will:
Respond to, triage, and resolve IT support tickets in a timely and professional manner
Provide end-user technical support by troubleshooting hardware, software, and basic network issues
Support IT projects and initiatives as directed by IT leadership
Assist in maintaining high availability and security of systems, data, and networks
Support technology implementations and deployments as assigned
Follow and help enforce IT policies, security procedures, and compliance requirements
Escalate complex issues to senior IT staff and ensure clear communication with end users throughout resolution
Maintain working knowledge of commonly used hardware, software, and internal systems
Support Freshservice ticketing environment and Microsoft Intune-managed devices (if applicable)
Deliver customer-focused technical support aligned with service standards
What You Need
Non-negotiables
1–2 years of IT support or helpdesk experience
Familiarity with Windows and/or macOS environments
Experience with common business applications and basic networking concepts
Exposure to ticketing systems such as Freshservice
Strong communication, patience, and customer service skills
Understanding of basic data privacy and security best practices
Preferred Skills/expertise
Experience with endpoint management tools such as Microsoft Intune
Exposure to IT support in remote or distributed work environments
Strong problem-solving and troubleshooting ability
Ability to work independently in a remote/WFH setup
Adaptability in a fast-paced support environment
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
