IT Support Engineer Level 3

5-7 years
4 days ago
Job Description

At TGT, we focus on building a strong and vibrant culture that serves as the cornerstone of our achievements. We aim to build a fulfilling journey that goes beyond just a job u0026mdash itu0026rsquos an opportunity to be part of something exceptional.

As we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and qualifications but also align with our values and contribute to the unique fabric of our organization.

About the Role

We are seeking an experienced and highly skilled IT Support Engineer Level 3 to join our dynamic team. As a senior member of the team, you will handle normal to complex issues and will play a crucial role in ensuring the smooth operation of our organizationu0027s technology infrastructure, from workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.

The ideal candidate will have a strong background in Desktop Support, Server Management, and Customer Management, possessing the expertise to handle complex technical challenges and deliver exceptional customer service.

Your Key Responsibilities:

Systems and Network Administration (systems deployment & migration, Patch mgmt., router & switches configuration, routing protocols, firmware upgrades, firewall system management)
  • Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
  • Virtualization: VMware & HyperV
  • Backup systems and Storage
  • Network and Security (Firewall Systems, Router and Switches etc..)
Manage escalated unresolved tickets to the appropriate support specialists or service group
Recommends system and process improvements to enhance quality service for the client and its clientele.

What youu0026rsquoll bring in:
  • Sound problem-solving and decision-making skills.
  • High Level of Technical Expertise u0026ndash at least 5 years in a Senior role
  • Flexibility and enthusiasm about the possibility of handling new technologies
  • Good communication skills in English
  • MSP background
YOU DESERVE THE BEST - Enjoy these Perks!
  • Day 1 HMO for employees
  • Continuous career development and certifications
  • Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
  • Access to Medical Team on Day 1
  • Life insurance
  • Paid-time offs
  • Annual Appraisal based on merits
  • Free Daily Meals
  • Employee referral programs
  • Regular awards and recognitions
  • Employee Savings Program
We believe that our success lies in the passion, dedication, and talent of our team members. If you are ready to contribute your skills and ideas to a vibrant and forward-thinking organization, we encourage you to apply.



Backup systems
Online Exchange/ 0365
Router and Switches
MSP background
Firewall Systems