IT LIMS Support Technician (Crystal Reports)

Job Description

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: G6 technology) providing technical support expertise:

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.

• Provide 2nd & 3rd level application support for the application.

Qualifications

• Graduate Level of studies and/or Post-Secondary Education in Computer Science, Engineering or related subject

• Minimum of 1 - 2 years similar working experience

Required:

• Crystal Reports (versions 9.0 and later) maintenance / bug fixing experience

• Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL)

• Relevant experience of SQL development including ability to write and tune sql code for optimized performance

• Ability to analyze complex data and translate it into meaningful reports.

• Experience in application support tasks and related support tools (e.g. Service Now)

Ideally:

• Knowledge of LIMS

• Understanding of laboratory workflows and data management processes.

• Experience with GIT projects repository

• Experience with Azure and application deployment

• Good understanding of the Application Lifecycle Management

• Used to work in an international environment

Additional Information

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams

• Organized and structured

• Team worker

• Analytic and problem solving oriented

• Focused on delivering

• Able to work under pressure and respect deadlines.

• Good level of English (verbal and written)