IT Helpdesk Technician
Job Description
- Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;
- Take ownership on assigned incident and resolve with-in the agreed Service Level and targets;
- Must be able to escalate calls with dependencies to respective towers/ group to resolve the concerns of end user;
- Ability to perform troubleshooting and isolation via phone and remote assistance;
- Checking of end-user log in and email account;
- Assist end user with coke application when they encounter errors;
- Proactively refer end user to correct assignee of the Application;
- Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;
- Prepare needed daily, weekly and monthly reports;
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
- Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent
- OPEN FOR FRESH GRADUATES with IT related Internship.
- Minimum of 1 year experience in IT support onsite and remote.
- Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications
- Experience supporting LAN's, PC Hardware configuration, PC operating systems, and desktop software.
- Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc.
- Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
- Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office.
- Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication
- Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions.
JOB TYPE
Industry
Function
Education
Bachelors/ Degree
About
Stratnet is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure.
We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
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