Discover your 100% YOU with MicroSourcing!
Position
: ICT Quoting Specialist (B2B AU Telco)
Location
: BGC, Taguig
Work setup & shift:
Onsite | Dayshift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Your Role
This role is responsible for supporting quoting, procurement and operational activities for Managed Network Services. The specialist ensures accurate, timely quote development, supports order processing and contributes to operational excellence and customer satisfaction.
As a ICT Quoting Specialist, You Will
Leadership & Team Management
- Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
Operational Excellence
- Oversee end-to-end Procurement processes, ensuring timely and accurate delivery of ICT products and services.
- Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
Quoting & Commercial Support
- Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
- Collaborate with Sales and Product teams to align pricing strategies and customer requirements.
Project, Contract & Revenue Management
- Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
- Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.
- Own end-to-end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
- Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.
- Collaborate with sales and finance teams to streamline order-to-cash processes and resolve escalations promptly.
Stakeholder Engagement
- Act as the primary escalation point for internal teams, vendors, and customers.
- Maintain strong communication channels with cross-functional teams to ensure alignment and transparency.
Continuous Improvement
- Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
- Drive automation and best practices across fulfilment, operations, and quoting functions.
Reporting & Governance
- Monitor KPIs across all three functions (e.g., order cycle time, SLA achievement, quote turnaround).
- Provide regular performance reports and insights to senior leadership.
Experience
What You Need:
- 3+ years in ICT quoting, procurement or service delivery
- Experience working with quoting vendors like Cisco ,HPE etc.
- Experience with order management
- SAP and salesforce experience desirable
Skills
- Strong analytical and problem-solving skills
- Attention to detail and accuracy
- Effective communication and stakeholder management
- Ability to manage multiple tasks and deadlines
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.
We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
