Hiring Now: Content Moderator (Portuguese/Spanish Bilingual)

Six Eleven Global Services and Solutions, a trusted BPO and call center provider based in the Philippines, has been delivering world-class outsourcing services for over 20 years. From starting as a team of 20 in Davao City, the company has grown to over 6,500 professionals across multiple facilities in the Southern Philippines. Offering end-to-end services such as customer support, telemarketing, content moderation, and back-office operations, Six Eleven partners globally with clients across industries like IT, e-commerce, and finance. Certified in PCI DSS, HIPAA, ISO 9001, and NPC standards, Six Eleven emphasizes quality, scalability, and innovation, earning recognition as a Great Place to Work and CSR Company of the Year. Its Beyond the Call philosophy focuses on providing tailored solutions that foster lasting partnerships and tangible results.

This is a full-time, on-site Content Moderator role based in Davao del Sur. The Content Moderator will review, monitor, and moderate user-generated content to ensure compliance with platform guidelines and policies. Responsibilities include promptly addressing flagged or reported content, maintaining a positive user environment, resolving concerns effectively, and ensuring accuracy and quality in moderation. Collaborating with team members and contributing to continuous improvement processes are also key aspects of this role.

• Strong Analytical Skills for identifying and resolving content-related issues
• Excellent Communication skills in both Portuguese and Spanish, with fluency in English being a plus
• Experience in Customer Service and handling user concerns professionally
• Technical Support skills to provide assistance in resolving content or platform-related challenges
• Training or prior exposure to content moderation tools and processes
• Familiarity with platform policies, regulatory guidelines, or certifications is an advantage
• Ability to work effectively in a team-oriented, fast-paced environment
• High attention to detail and a focus on maintaining a safe and respectful digital environment