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Helpdesk Support Engineer (TMS0004)

Hammerjack Pty. Ltd. Philippine Branch Office

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1-2 Years
7 days ago
26 Viewed
0 Applied

Job Description

What You'll Bring to the Table:

  • Prior experience in a level 1 & 2 IT support position

  • Experience with Freshdesk ticketing platform or Azure DevOps (formerly Visual Studio Online /TFS) is an added advantage

  • Knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.

  • Technical background in extracting SQL queries is ideal.

  • Basic knowledge of reading XML/JSON requests and creating some response would be an advantage.

  • Experience in WordPress or other knowledge base databases.

  • Deep analytical skills and the ability to troubleshoot and solve problems effectively.

  • Superior critical thinking and complex technical troubleshooting skills.

  • Excellent communication skills both written and verbal.

  • Customer-oriented, proactive, and collaborative attitude.

  • Ability to work independently or as part of a team.

  • Strong written and verbal communication skills with customer service-focused aptitude.

  • Detail-oriented individuals who are team players highly self-motivated.

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