Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.
What You'll Do
- The Subject Matter Expert (SME) plays a critical role in supporting the day-to-day operations of the WFA Americas team, working closely with the Team Lead. This position serves as a key resource for process knowledge and is the first point of contact for process-related activities such as new hire training, quality audits, peer coaching, and documentation reviews. The SME also contributes to continuous improvement initiatives and drives operational excellence across HR services.
- Ensure timely completion of all scheduled work in alignment with SLA commitments
- Monitor daily controls and escalate operational issues as needed
- Review and recommend updates to procedures based on control findings
- Prepare and deliver training materials for process-related sessions
- Manage onboarding activities for new hires and deployments
- Create, maintain, and update process documentation
- Drive process excellence through efficiency, consistency, and automation initiatives
- Conduct quality audits and peer-to-peer coaching sessions
- Perform transactional tasks related to in-scope activities (approximately 30% of the time)
Qualifications
- 2–3 years of experience in Human Resources, Customer Service, or Shared Services
- Familiarity with US labor laws related to recruitment, disability management, compensation, benefits, and data privacy
- Bachelor's Degree from an accredited institution
- Strong verbal and written communication skills
- Willingness to work night shift (9:00 PM – 6:00 AM)
- Willingness to work onsite in Santo Tomas, Batangas
- Proficiency in using HR systems and tools (e.g., HRMS, Case System, ATS, Microsoft Suite)
- Ability to manage a high volume of work while maintaining quality and attention to detail
- Strong problem-solving and critical thinking skills
- Excellent organizational and time management abilities
- Professionalism, flexibility, and a customer-focused mindset
- Initiative and collaboration skills, with a willingness to share knowledge
- Flexibility to rotate across different HR Services workstreams as needed
Skills
At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.
