FROSCH Travel - IT Support

2-3 years
5 days ago
Job Description

Job Description :

Responsibilities :

  • You will be analyzing and resolving computer and network hardware/software problems in a timely and accurate manner
  • You willbe performing analysis, diagnosis, and resolution of complex problems for end-users, as well as recommending and implementing corrective solutions
  • You willbe installing, configuring, testing, maintaining, monitoring, and troubleshooting end-users workstations and related hardware and software
  • You willbe fielding help requests from end users via telephone and e-mail in a professional manner
  • You willbe assisting with equipment installations and movement
  • You willbe troubleshooting telephone and network problems to ensure proper connectivity of all workstations and other network appliances
  • You willbe performing administrative tasks with Windows network accounts

Qualifications :

  • Between 2-3 years of hands-on experience providing end user support in a Windows 7 or Windows 10 Active Directory environment
  • Proficient in Microsoft Office applications and Office 365
  • Experience in supporting both onsite and virtual work environments
  • General knowledge of hardware, printers, scanners, computer networking, mobile devices, wireless access points, and troubleshooting methods
  • Ability to work and communicate efficiently with remote team members
  • Eye for detail with keen organizational skills
  • Excellent writing, communications, customer service, and analytical skills
  • Travel and/or hospitality experience preferred
  • College degree preferred




JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.