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Wells Fargo

Fraud and Claims Specialist

Wells Fargo


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0-5 Years
3 months ago
1389 Viewed
68 Applied

Job Description

In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
1+ year of experience in banking and financial services or equivalent is preferred but not required.

Job Expectations:
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
Must be open to split day-offs/ rest days
Must be amenable to work in McKinley, Taguig
Must be willing to support voice function

Company overview
To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

We’re strong for our customers and communities
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.

About Wells Fargo Philippines
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Wells Fargo’s presence in the Philippines is not new.
• Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.
• In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.
• In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country
• Wells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, Wells Fargo tripled its remittance payout locations in the Philippines.
Wells Fargo Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP).

Last Updated: 27-02-2024 02:34:55 PM
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