JOB DESCRIPTION
Title: Process Manager Finance Operations
Department: Finance / Operations
Purpose of the Role
The Process Manager Finance Operations is responsible for leading end-to-end Accounts Payable, Accounts Receivable, and Billing processes across the APAC region. This role ensures accurate financial operations, compliance with regional regulatory requirements, and consistent service delivery standards. The position will manage teams, drive operational excellence, and collaborate with cross-functional stakeholders to support regional business objectives.
Key Responsibilities
Regional Process & Operations Management
- Manage daily AP, AR, and Billing operations across multiple APAC markets
- Ensure timely invoice processing, collections, cash application, reconciliations, and billing cycles
- Standardize processes and ensure alignment with global and regional policies
- Monitor SLAs, KPIs, and operational performance across locations
- Identify and implement continuous improvement initiatives and automation opportunities
- Support transition, migration, or expansion of finance processes within the region
Team Leadership
- Lead and develop geographically distributed teams
- Conduct performance management, coaching, and capability building
- Manage workforce planning and resource allocation across time zones
- Promote a culture of accountability, collaboration, and service excellence
Stakeholder & Regional Coordination
- Partner with Finance, Controllership, and Business leaders across APAC
- Serve as escalation point for operational or client-related issues
- Coordinate with country teams on local compliance and regulatory requirements
- Support vendor and customer relationship management
Reporting & Analysis
- Deliver operational and financial performance reports to leadership
- Analyze process trends, aging reports, and variances
- Support forecasting, budgeting, and strategic planning initiatives
Compliance & Governance
- Ensure adherence to internal controls, audit requirements, and local regulations
- Maintain documentation and audit readiness across markets
- Mitigate financial and operational risks
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, or related discipline
- 610+ years experience in Finance Operations (AP/AR/Billing)
- 3+ years leadership experience managing regional or multi-country teams
- Strong understanding of accounting fundamentals and financial controls
- Experience supporting APAC markets preferred
- Exposure to shared services/BPO environments advantageous
- Experience with ERP platforms (SAP, Oracle, NetSuite, etc.)
- Advanced Excel/data analysis skills
Key Competencies
- Regional Stakeholder Management
- Leadership & Team Development
- Process Optimization & Automation Mindset
- Analytical & Strategic Thinking
- Communication Across Cultures
- Risk & Compliance Awareness
Success Metrics
- SLA/KPI adherence across APAC operations
- Reduction in aging balances and payment delays
- Billing accuracy and cycle time improvements
- Audit and compliance performance
- Team productivity and engagement
- Process standardization across markets
