FedEx Custom Critical Financial Services Representative

Handle activities of customer invoicing/cash application/credit collections/accounting data control, respond to customers inquiries and resolve issues maintain and update data and information to ensure accurate and timely processing of financial information.

Your Contribution

• Collections and Credit: Reach out to customer on delinquent accounts via phone or email in an attempt to collect payment Monitor an assigned book of business and work to proactively address process and billing issues with customers to result in payment Evaluate account history and aging report analysis to make recommendations around credit Review of payment agency websites to seek payment information and/or rejection reason for non-payment Performs credit checks on new customer based on company guidelines Make quick credit decisions based on credit reporting and pay history with company Oversee and monitor credit issues with outstanding customers as needed.
• Billings: Work with customer to review New-Customer requirements, confirming billing information, establishing contact Upload invoices to various websites for payment and document Identify potential billing discrepancies through familiarization with the biller functions, and work to resolve issues prior to making a collections call Send customer invoices and statements via email as requested.
• Dispute: Investigate and resolve problems or exception situations using systems or equipment Handle customer inquiries, settle and approve customers claims and dispute within established limits.
• Manage Pay: Reviews exceptions that are resulting in no pay to vendors and/or owner operators Review statements from Carriers and research reason for non-payment Reach out to carriers for paperwork required to process.
• Alignment and Compliance: Work closely other departments to ensure accuracy of information and completion of processes Ensure ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements.

Your Qualifications

• Secondary education (O'Level or Form 5) or equivalent
• 1 to 3 years relevant work experience in a customer-facing environment.
• Good understanding of Finance practices and methodology.
• Good customer and vendor relationship management skills.
• Good business acumen.

• Good analytical skills and a high level of proficiency using Excel.
• Accurate and good in attention details.
• Effective in communication skills.
• Excellent written and verbal communication skills.
• Good team working skills.

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member

• Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.