As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.
Be part of our journey. Be part of our success!
We're looking for detailed and motivated Fares & Ticketing Consultants to work with our growing team in our beautiful office in Makati.
Responsibilities:
- Issue and reissue tickets efficiently, ensuring completion before airline time limits and striving to exceed personal Key Performance Indicators (KPIs)
- Accurately calculate fare quotes and present various options to travel agents
- Maintain a focus on delivering excellent customer service in all interactions
- Provide accurate and competitive fare quotes and explore suitable options for travel agents
- Ensure the correct and timely issuance of all types of airline tickets and Electronic Miscellaneous Documents (EMDs)
- Interpret Airline Fare Rules and effectively navigate related ticketing procedures
- Answer and manage phone calls and emails from travel agent customers in a professional and timely manner
- Liaise with airline representatives and internal account managers to address and resolve fare and ticketing issues collaboratively
- Refer complex ticketing inquiries to Senior Fares and Ticketing Consultants, providing necessary details for effective resolution
Requirements:
- Must be willing to work on site
- At least 1-2 years experience in Airfare Ticketing essential
- Round World Fares knowledge is desirable
- Proven competency in fares and ticketing, with the ability to quickly and accurately decipher fare rules
- Intermediary working knowledge of GDS systems, including Travelport, Sabre or Amadeus
- Proven ability to work effectively under pressure while maintaining a high level of customer service
- Possess good problem-solving, analytical, and numerical skills
- Must ensure work is completed in a timely, accurate, and efficient manner by operational Key Performance Indicators (KPIs)
What we offer:
- Competitive salary
- Career growth opportunities
- HMO within the first month
- Additional paid vacation leave
- Monthly allowance
- Excellent professional development
- Hands-on support both locally and internationally
- Collaborative work environment and great work culture
- Be part of a fast-growing company
Want to know more about Liveware Visit our website liveware.co
