ERP - MS Dynamics GP Support Engineer

Calsoft Systems is seeking talented, motivated and entrepreneurial candidates who are passionate in learning about consulting, business and technology.

The ERP Support Engineer will be responsible for providing technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft Dynamics GP ERP system. Utilize debugging tools and advanced troubleshooting to analyze problems and develop solutions to meet customer needs. The job requires strong skills in troubleshooting in Microsoft Dynamics GP financial module. Also helpful is knowledge of Microsoft Dynamics BC.

Resume needs to be submitted in English.

Responsibilities

a. Support MS Dynamics GP for new and existing customers, accept and appropriately resolve customer issues ensuring resolution in a timely manner.

b. Create technical content including Knowledge Base articles, training documents, etc.

c. Maintain high level of domain and technical skill in Microsoft ERP products, learn new applications as needed.

d. Demonstrate strong communication skills, ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.

e. Provide a high level of customer satisfaction through professional customer service, which includes an empathetic attitude, desire to help customer and a confirmation/follow up that customer is satisfied with resolution.

Qualifications

• Bachelor's degree
• 2 - 4 years or more of experience with Microsoft Dynamics GP.
• Good ability to develop strong relationships with customers.