EMEA Solution Center – Client Service Specialist IV

Job Description

Job Description :

Job Responsibilities:

  • Responsible for providing prompt and value-added services and solution to telephone and email enquiry for JP Morgan's Payments clients
  • Job involves following but not limited to:
    • Handle day-to-day client inquiries and requests relating to their accounts and transactions
    • Resolve external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
    • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
    • Ensure risk/compliance guidelines are always followed while meeting client needs
    • Identify and escalate issues in a timely manner
    • Coordinate/Follow-up with Internal Partners
    • Liaise with other functions to ensure clients receive satisfactory resolution in a timely manner
    • Identified candidate will be an individual contributor

Required Qualifications, Skills and Capabilities:
  • Communication skills - excellent oral and written business communication skills, as well as ability to present information clearly and concisely
  • Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
  • Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
  • Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
  • Ability to balance productivity with high level of accuracy
  • Ability to multitask in a fast-paced environment
  • Detail-oriented thorough in their review and able to follow through to resolution
  • Ability to work independently and in a team
  • Flexibility to support adjustments to work schedule
  • Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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