EMEA Solution Center – Client Service Specialist IV

8 days ago
Job Description

Job Description :

Job Responsibilities:

  • Responsible for providing prompt and value-added services and solution to telephone and email enquiry for JP Morgan's Payments clients
  • Job involves following but not limited to:
    • Handle day-to-day client inquiries and requests relating to their accounts and transactions
    • Resolve external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
    • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
    • Ensure risk/compliance guidelines are always followed while meeting client needs
    • Identify and escalate issues in a timely manner
    • Coordinate/Follow-up with Internal Partners
    • Liaise with other functions to ensure clients receive satisfactory resolution in a timely manner
    • Identified candidate will be an individual contributor

Required Qualifications, Skills and Capabilities:
  • Communication skills - excellent oral and written business communication skills, as well as ability to present information clearly and concisely
  • Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
  • Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
  • Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
  • Ability to balance productivity with high level of accuracy
  • Ability to multitask in a fast-paced environment
  • Detail-oriented thorough in their review and able to follow through to resolution
  • Ability to work independently and in a team
  • Flexibility to support adjustments to work schedule
  • Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus

JPMorgan Chase Bank, N.A., doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase

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