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Eligibility and Benefits Coordinator l Onsite l Night shift

MicroSourcing

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1-2 Years
11 days ago
29 Viewed
0 Applied

Job Description

Position Summary:
It is the front desk responsibility to ensure a positive and productive workflow amongst the front desk team and call center. The front desk lead needs to ensure all essential job functions are completed daily.

Position Responsibilities include but are not limited to the following:
1. Monitoring provider schedules and ensuring schedules are up to date and booked accordingly for Psych,
Primary Care, Women's Health, SUDS, Therapy, and IOP
a. Scheduling patients with providers according to insurances, and provider preferences.
b. Managing the schedule effectively to meet clinic goals.
2. Calling to confirm scheduled appointments the day before.
3. Reviewing voicemails and returning missed phone calls same day.
4. Reviewing and returning calls from the crisis calls.
5. Verifying patient insurances daily and at the 1st of every month
a. Sending out inactive insurance lists to the appropriate departments.
6. Monitoring emails and responding back within 24 hrs.
7. Schedule and monitor new patient referrals.
8. Answering phone calls and triaging to the correct department.
9. Scheduling appointments for new and follow up patients for clinic services and therapy. Complete linkage
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10. Ensuring missed appointments are called daily for rescheduling.
11. Collect intake packets and insurance cards and IDs for new and existing patients.
12. Collecting and posting copays and cash pay payments for clinic services.
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Last Updated: 18-06-2024 06:36:39 PM
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