Ecommerce Order Assistant

0-2 years
8 days ago 3 Applied
Job Description

Job Description

From Click to Customer: Join Our Client's Journey in E-commerce Innovation

Our client, The Lineup, is a pioneering force in the world of performance apparel. For over three decades, they have been crafting custom designs for dance teams, cheerleaders, synchronized skaters, and artistic athletes across the globe. Joining our client's team means becoming part of a legacy built on high-quality, stylish designs, and exceptional durability. As a member of their dedicated workforce, you'll enjoy the benefits of being associated with an industry leader. It's an opportunity to work with a company committed to providing not only the finest apparel but also the best possible customer service, fostering professional growth and a vibrant global community of artists and athletes.

Job Description

As a Web Sales and Support, you will be entrusted with the vital task of managing online orders and illustration requests. Your duties will revolve around processing online orders promptly and accurately, aiming for a remarkable 96% accuracy rate. Additionally, you'll ensure that sketches are prepared before undergoing a thorough quality assurance check. Another essential responsibility entails fulfilling illustration requests promptly, striving to complete them within the same day. Furthermore, you'll maintain a professional and timely line of communication with customers, engaging with them via email and the website's chat function to address inquiries and provide assistance.

Employment Type: Project-Based
Shift: Night Shift, 9:30PM - 6:00AM Mon- Fri
Work Setup: Permanent WFH
Perks: Day 1 HMO, Above-market salary, Global exposure

Order Up! Your Mission in Synchronizing Sales and Satisfaction
  • Process online orders ensuring that data is entered within the same day and with 96% accuracy and that sketches are set up before sending it for a quality assurance check.
  • Complete illustration requests within the same day.
  • Professional and timely communication with customers both via email and website chat function.
  • Flag and escalate order issues and review data for discrepancies.
  • Other duties as assigned by manager.


Skill Up: Key Credentials for Navigating the Digital Marketplace

  • Ability to multitask in a fast-paced and quickly changing environment.
  • A strong attention to detail and organized.
  • Effective communicator both verbally and in writing.
  • Collaborates professionally with customers and staff.
  • Customer focused and friendly.

Education and Experience:

  • A college degree or significant progress towards a college degree required, preferably in business administration for apparel or design areas.
  • A background in dance and fashion preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Additional Considerations:

  • Wage is dependent on experience.
  • Full-time position of 40 hours per week, 8:30-5:00 Monday - Friday EST
  • Classification: Non-Exempt
  • Reports to: Customer Service Manager


Prime Perks Await: Dive into Benefits

  • Day 1 HMO coverage
  • Competitive Package
  • Permanent WFH arrangement
  • Prime office location
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Upskilling through Emapta Academy
  • Career growth opportunities
  • Diverse and supportive work environment

Who are we

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.


Job Source:

Emapta is a leading offshore staffing and outsourcing company in the Philippines. Providing BPO services to clients from the US, AU and other countries.

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