Disputes Voice Coordinator - English - 4

Opportunity

Understands the Dispute process (log and resolve) and works with the
global dispute system. Coordinates with front office and arranges to
resolve disputes with customer service and sales, with efficiency and
quality. Implements new ideas to improve process. Allocates work
assignments and roster planning. Prepares team productivity reports.
Monitors and reports on standard and performance parameters.

• Understands the Dispute process (log and resolve) and works with the global dispute system
• Analysis of the case and decide to accept or reject the resolution
• Communication with Customers to understand their requirements for a quick dispute resolution
• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality
• Alignment of rejected disputes with the customer and get a promise to pay
• Whenever possible, fix root cause of issue to avoid recurrence of disputes
• Process amendment in core systems when we are accepting customer's claim
• Allocates work assignments, roster planning and prepares team productivity reports
• Maintains a daily work allocation log
• Enforces work through company core values and conduct
• Monitors and reports on standard and performance parameters
• Implements new ideas to improve processes
• Arranges Gembas for visitors