Director System Design Architecture

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

About Digital Technology:

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

You will be part of the End-End Solution Architecture leadership Team within the Digital Technology Experience group at ServiceNow. Our purpose is to build scalable architectures that power world-class digital experiences.

You will play a key role in shaping solution architecture across People, Finance, Sales, marketing and Partner domains. You will seek to understand how people, processes, and technology interact to perform the various workflows across various personas in both current and future states, and use this to guide architecture and solution strategy in order to achieve strategic goals You will work in cross-functional teams compile, deliver, and evangelize end-to-end solution architecture roadmaps that guide the evolution of products and services by applying depth and breadth of expertise in multiple related disciplines.

You have an expert level understanding of People, Finance, Legal, Risk, Sales, ECM domains and have experience building large scalable systems, architectures and platforms on Web, Mobile, and Cloud eco-systems. by implementing Microservices and API based architectures. You have deep understanding of software solutions, tools and technologies, data acquisition and integration, data architecture, web services, and SOA.

You have performed as a Solutions Architect in the past and led automation of ERP applications and customer or employee workflows in large and complex technology environments.

You have broad experience with Enterprise Applications and familiarity with physical implementation, as well as integrating with multiple real-time data sources. You are an HR/ECM/ERP expert with successful track record of architecting world class solutions with measurable impact.

You will work, partner with and collaborate with Technology and Product Leadership Teams as well as with Vendors and Partners, Developers, QA Testers, Enterprise Architecture team, Security and Operations teams.

What you get to do in this role:

• Develop executive relationships with Technology, Product and business leaders. Understand business goals and imperatives, product roadmaps and develop architecture roadmaps. Establish delivery operating model governance for end-end solution architecture teams.Participate in product delivery and execution checkpoints and key milestones. Advocate/champion Architecture best practices
• You will compile, develop, and deliver architectural guardrails influence stakeholders and ensure compliance with architectural guardrails across multiple technology domains that support People Tech/Finance/Sales/Marketing/IT for IT and Partner facing systems.
• You will prepare visual diagrams of system architecture, functionality, and process flows, grasp and communicate big-picture enterprise-wide issues to team and serve as a subject matter expert to guide technology strategy by influencing and aligning with decision makers across multiple domains and working with Architects in each domain.
• You will work with product teams to understand capability roadmaps, and determine how to leverage technology to create solutions
• You will create architecture and technical design documents to communicate solutions that will be implemented by engineering teams.
• You will create High Level Solution Design (HLSD) documents and help develop proofs-of-concept (POC) and prototypes to help illustrate approaches to technology and business problems.
• You will work with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
• You will educate teams on available and emerging toolsets and you will present solutions to leadership teams and other stakeholders adapting style to both technical and non-technical audiences.

• Bachelor's Degree in Computer Science or equivalent. Master's degree preferred.
• 15+ years progressive experience as a lead solution architect in a large and complex technology landscape.
• Led Digital/SaaS/Enterprise Software enabled transformations and hands-on experience in digital transformation design, implementation, and management.
• Experience at F100 companies.
• Knowledge and experience with ServiceNow product suites greatly preferred
• Demonstrated depth and breadth of expertise in multiple related disciplines, such as People Tech, Enterprise Content Management Systems, Mobility, Productivity, Finance, Supply Chain, Sales, Marketing and Partner Enablement Systems.
• Mastery of the development tools and expertise with modern programming languages (Node JS, React JS, HTML 5, Angular JS, CSS, Java.
• Ability to articulate the relationship between business strategy and technology strategy. Experience working with vendors to evaluate, select, and implement 3rd party solutions.
• Strong communication skills (written / verbal) with varied audiences
• Experience explaining difficult concepts to decision makers to help shape technology strategy.
• Experience modeling as-is and to-be architectures based product and business roadmaps
• Experience implementing HR, ECM, Mobility and Productivity automation solutions.
• Experience in architecting solid, scalable UI and/or API platforms preferred.
• Experience in definition & delivery of Cloud and digital technology strategies.
• Experience in aligning information security/cyber security to designs/solutions.
• Experience in federated identity, complex event processing, embedded real-time monitoring, etc.
• Experience in architecture development, product development using C++, Java/Objective C, JSON, messaging protocols, Event based architecture and Micro Services.
• Understanding of the product oriented software development life-cycle especially Agile and Scrum-based models and system and design thinking approaches .
• Familiarity with data acquisition, data integration, ETL, infrastructure, profiling and reporting
• Familiarity with web services implementations and service oriented architectures and microservices architecture.
• Understanding of fundamental Mobile Application Architecture Patterns including Web, Native, and Hybrid Mobile Applications.
• Understanding of basic Mobile Application Security, Deployment, and Maintenance Strategies.
• Excellent organization skills - ability to work effectively and independently prioritize tasks in a fast changing environment.

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For positions in the Bay Area, we offer a base pay of $198,500 - $347,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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