Data Exchange Manager

5-9 years
2 months ago 1 Applied
Job Description

Job Title : Data Exchange Manager

Job Location: Central Luzon, Central Visayas, Metro Manila / NCR
JOB DESCRIPTION :
  • These include the following. Other duties may be assigned. Management reserves the right to change or modify the functions of this job as required to meet the needs of the organization.
  • Creates, updates and reviews web-based processes, on EFT Event Rules that automate client file transfers and notifications and documents the processes.
  • Reviews completed schedule to detect conflicts and ensure availability of memory and other computer resources.
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests from system users, clients and vendors for manual and automated file transmissions.
  • Effectively identifies the priority status of cases based on customer feedback and the nature of the problem and internal service levels.
  • Troubleshooting skills include networking, e-mail, software and various operating system platforms to determine problem. Consults with co-workers, management, programmers, technical staff, clients, and/or vendors to determine software errors, suggest solution, or to recommend changes to manual or automated processes.
  • Monitor EFT and VMware Transervers to ensure they are working properly.
  • Monitor manual file transmissions of client data; including successful completion, researching abends, and coordinating reruns with clients or vendors when necessary if there is not a SR Data Exchange Specialist available.
  • Handle duties of Data Control/Entry Supervisor when they are out of the office.
  • Update or create formats on EntryPoint as needed for manual documents.
QUALIFICATIONS :
  • Needs to be flexible with shift coverage for a 24x7 support environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION AND/OR EXPERIENCE :
  • Expert Level, High School graduate, some college is preferred, 5+ years experience in data file transfers or related IT field.
OTHER SKILLS, KNOWLEDGE AND ABILITIES :
  • Must possess a working knowledge of PGP encryption, CuteFTP Pro, MOSS (Microsoft Office SharePoint Services), and VMware, and GlobalScape EFT. Familiar with UC4, UNIX (Tru64) - VI Editor and System Utilities, and/or TCP/IP and Utilities is a plus.

The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.



From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1000+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.

About Recruiter
Armon Russell Paa

Functions

IT,
Customer Service/Call Centre/BPO

Industry

ITES/BPO/Call Center

Skills/Roles

Customer Service/ Data Analytics

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level

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