Customer Success Representative for Everyday Banking
In this role, you will:
Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from management, escalate questions and refer more difficult issues to staff
Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
Interact with experienced representatives on difficult issues
Be responsible for coaching new hires and less experienced staff
Respond to inquiries and issues from customers
Required Qualifications:
6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Completed 2nd year college
1+ years of experience in banking and financial services or equivalent is preferred but not required
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
Must be open to split day-offs/ rest day
Must be amenable to work in McKinley, Taguig.
Must be willing support voice function.
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Company overview
To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.
We’re strong for our customers and communities
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.
About Wells Fargo Philippines
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Wells Fargo’s presence in the Philippines is not new.
• Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.
• In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.
• In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country
• Wells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, Wells Fargo tripled its remittance payout locations in the Philippines.
Wells Fargo Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP)
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