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Customer Success Executive | Flexible Work Arrangement

MicroSourcing

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2-4 Years
7 days ago
28 Viewed
1 Applied

Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Customer Success Executive, be 100% YOU with MicroSourcing!

A Customer Success Executive is expected to:
  • Answering email inquiries (From Clients, CSMs, and Customer Service)
  • Escalation of urgent concern to CSMs (out of scope items)
  • Member Updates (Updating of member details, approval access change,
  • resetting of password)
  • Member Addition (New Hire/ Registrants) and Deletion
  • Points/Token/Serial Card management (uploading, transferring of
  • points/token, adjustment, and creating of serial cards)
  • Hierarchy Update (done upon request)
  • Weekly Pending Awards Report
  • Leaderboard update
  • Metadata update
  • Awards Management (approval, delegation)
  • Sending out email notification
  • Answering Inbound calls (only when needed)
  • Special reports (depending on client's request)
  • Modifications on the platform (page content, notification content, banner
  • update, news feed, etc.) depending on client request.
  • Monthly/Quarterly
  • Scorecard (Requires multiple reports generation)
  • Invoicing
  • Member Status Report
  • Monthly points upload and adjustment (deleted members, test reversal)
  • Special reports (depending on client's request)
  • Award and email notification Editing
  • Ensure customer retention and happiness through the delivery of a consistently great customer experience and through carefully managing customer expectations
  • Measured through an NPS score of 8 or higher per client and an overall personal score of +30
  • Support the broader Power2Motivate team on various projects or with ad-hoc reporting/administrative needs. Communicating any encountered issues/concerns to their CSMs and immediate Supervisor/Manager
  • Provide feedback to CSMs, and immediate Supervisors/Managers and make suggestions regarding Power2Motivate processes and standards to streamline operations, increase service levels, and reduce the cost of delivery
What it takes to be part of our team:
  • Customer Service Oriented - The ability to demonstrate concern for satisfying customeru0027s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customeru0027s requirements are met
  • At least 2 years of experience working in the BPO industry
  • Excellent Communication Skills- The ability to communicate effectively, clearly, and concisely with internal and external parties.
  • Fluency in the English language is a must
  • Time Management - The ability to multi-task and ensure all deadlines are met.
  • Attention to Detail - The ability to achieve thoroughness and accuracy when accomplishing a task
  • Can work remotely / with minimal supervision
  • Willing to work on a mid-shift
Whatu0027s in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
  • Flexible work setup
  • Mid shift
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit https://www.microsourcing.com/

.Terms & Conditions apply
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Last Updated: 16-06-2024 07:09:36 PM
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