CUSTOMER SERVICE SUPPORT MANAGER

2-4 years
12 days ago 14 Applied
Job Description

Job Summary:

Under the general supervision of the second line Operations Manager, the Operations Manager runs the day-to-day operations of his assigned business unit(s), ensures smooth operation within the boundaries of his KPIxe2x80x99s of various processes that contribute to the delivery of the services responsible for.xa0 Find ways to make the company more productive and cost effective by providing effective methods in its business operations.

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Roles and Responsibilities:

  • Work environment - provides a work environment that engenders positive energy, creativity and teamwork amongst employees, ensuring safety in the workplace.
  • Institute rules xe2x80x93 manages staff in accordance with company rules and procedures. Establishes departmental rules and procedures and creates work schedules that ensure achievement of departmental key objectives.
  • Performance management xe2x80x93 executes performance management process in accordance with Lexmark and department policies. Develops organizational capability looking at structure and competency of staff.
  • Operational effectiveness xe2x80x93 manages day to day operations to ensure quality output up to the standards of the company. Plans, manages and maintains systems and procedures for operating effectively and with efficiency.
  • Organizational leadership - conducts continual analysis and evaluation of strategic information. Play sa significant role in long-term planning, including an initiative geared toward operational excellence.
  • Communication xe2x80x93 facilitates internal and interdepartmental communication. Provides meaningful reporting to senior management in a timely and effective manner.
  • Financial management xe2x80x93 manages departmentxe2x80x99s budget according to establish budget controls.
  • Recruiter - responsible for hiring, training and coaching employees. Other assigned duties relative to the job.

Competencies, Skills, Knowledge and Abilities:

  • Commitment to Continuous Learning xe2x80x93 taking actions to improve personal and professional skills, knowledge and abilities, may require self-directed, self-paced learning or ensuring that you are always at the leading edge of field.
  • Conceptual Thinking xe2x80x93 Ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning.
  • Customer/Client Focus xe2x80x93 Focus on discovering and meeting customer/client needs.
  • Developing Others xe2x80x93 fostering the long-term learning or development of others
  • Initiative / Proactivity xe2x80x93 Take independent action or proactively create opportunities to resolve or prevent problems in keeping with role.
  • Leadership xe2x80x93 Taking a role as leader of a team or other group. Leadership is often, but not always, shown from a position of formal authority.
  • Strategic Business Sense xe2x80x93 The ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the organization and the customer.
  • Teamwork and Cooperation xe2x80x93 Working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively.
  • Project Management xe2x80x93 The ability to plan and organize resources to deliver required objectives in a defined situation.

Education, Experience and Certifications Basic Requirements:

  • Bachelorxe2x80x99s degree holder
  • Minimum of 2 years management experience from an IT-enabled company
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JOB TYPE

Skills

Continuous Learning
Initiative / Proactivity
Conceptual Thinking
Customer/Client Focus
Teamwork and Cooperation
Strategic Business Sense
Developing Others
About
Job Source: www.lexmark.com

Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.

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