Metabolic is a rapidly growing 100% remote $80MM+ metabolic optimization company seeking a highly-motivated Customer Service Supervisor who wants to help us streamline and uplift our customer service department. This is an extraordinary opportunity for a seasoned supervisor with contact center experience to become an integral part of our 5-year growth plan. You'll oversee the day-to-day operations, lead and coach our team, and ensure we meet our business goals while providing the best customer service experience.
If you're passionate about health, wellness, and fitness, want to be part of our mission to simplify healthy living with our unique metabolism-first approach, while building a billion-dollar brand and you
then please read on as you're precisely the type of unique talent we're looking for.
What are the Key Points
Who Will You Report Into
Hello, my name is Sheneen Ellis, Head of Customer Support of Metabolic, and I need your help. I joined Metabolic to bring a customer-first approach to our services and lead our team to excel in providing support. I'm seeking a new supervisor who can inspire, motivate, and drive KPI's, streamline processes, and contribute significantly to our ambitious growth plans.
What's the Ideal Candidate's Background
As a top-notch Customer Service Supervisor, your coaching and mentoring skills are unparalleled, enabling you to develop your team's potential and guide them to achieve excellence. You understand that individual growth contributes to overall team success. This, coupled with your ability to provide continuous feedback and foster a culture of learning, helps your customer service leadsand the overall teamimprove their performance and deliver outstanding customer service. Furthermore, your track record in managing the performance of customer service representatives, setting clear expectations, and holding them accountable further solidifies your expertise as a leader in a customer service environment.
Last but not least, your proficiency in working with Workforce Management (WFM) tools and other call center software solutions equips you with the capability to effectively forecast, schedule, and manage resources. This adeptness helps ensure service level agreements are met, and customer satisfaction is consistently maintained, positioning you as a pivotal force in the operational success of our customer service department.
What Will You Be Working On
Who Are We and How Are We Different
After 11 years of trial and error with over half a million people, we've discovered that optimizing our metabolisms delivers the results we all want: feeling our best, looking our best, performing our best, and living longer. Our metabolism is our inner compass, but most of us don't understand how to read it. Once we do, it will show us exactly what we need to thrive, and Metabolic helps our customers get there.
We began just over a decade ago with no centralized brand, launching products and services to solve one consumer problem at a time. Since then, we've evolved into an $80 million metabolic optimization company, unified under the Metabolic name. We launched our e-commerce site in early 2023, and our all-in-one digital subscription app, the MetabolicOS, is set to launch later this year, propelling our next phase of growth.
What You Need to Succeed