Customer Service Specialist- Portuguese

Who We Are:

At Aposta Group, we're not just reshaping online gaming; we're setting the standard for innovation and excellence. With a relentless passion for technology and a commitment to responsible gaming, we've crafted a dynamic platform that brings excitement to your fingertips while ensuring fairness and transparency. Our team of experts are dedicated to creating a gaming experience like no other, where fun meets integrity and where you are always in control.

Who You Are

We need a Customer Service Specialist who is proficient in Portuguese verbal and written communication. Language specialists will be the go-to person for specialized cases in Operations, content translating and response creation to drive an outstanding customer service and content.

What You Will Do

Operations:

Responsible for answering chats and email of customers and clients from different brands.

Help in translating and creating candidate response to frequently asked questions or scenarios.

Act as an SME to English speaking agents who will encounter customers and clients that needs local speaker.

Answer calls in a timely manner without drops/abandons.

Content translation:

Read given material and research industry-specific terminology

Ensure translated content conveys original meaning and tone without sacrificing the content's branding.

Follow up with internal team members and clients to ensure translation meets their needs.

What You Need to Have

Good English skills both verbal and written.

Bi-lingual (Portuguese/English) verbal and written

2-3 years of experience within online casino/IGaming.

Exceptional customer service orientation featuring an empathetic, compassionate and professional demeanor with each interaction.

Must be an effective communicator, able to explain resolutions and contents in an informational, influential, concise, and personable manner with outstanding etiquette.

Compliance to Regulatory Requirement