Job Description
CUSTOMER SERVICE REPRESENTATIVE
HEADCOUNT NEEDED: 100
Job Details
- Ensure customer requests are handled in an appropriate and timely manner.
- Provide cutting-edge service in a friendly, confident and knowledgeable manner.
- Utilize various Helpware and client-based tools and applications for customer support.
- Fully dedicated to a 40-hour work week with shifting schedules.
- Become an expert on the product, knowing all the specifics of its functioning.
- Provide first-level support to customers via email, phone and/or chat in a timely and professional manner.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
- Other related tasks assigned by managers of the Clients and/or Helpware
Qualifications
- With atleast 6-months or more of healthcare insurance customer support experience
- 1+ year of experience in customer service over phones, email, or live chat
- Must be ready for a fast-paced and frequently changing environment
Job Type: Full-time
Benefits
- Company Christmas gift
- Health insurance
- Paid training
- Pay raise
- 13th month salary
- Bonus pay
- Performance bonus
Schedule
- 8 hour shift (Shifting Schedule)
