Customer Service Representative (Non-Voice Account)

Role Title: Customer Service Representative (Non-Voice Account)

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:

We are looking for highly skilled Customer Service Representatives to support a non-voice account. In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed efficiently and professionally.

Key Responsibilities:

• Handle customer inquiries through email, chat, and other non-voice platforms

• Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements

• Troubleshoot and resolve product or service-related issues using written communication

• Maintain accurate and detailed records of customer interactions and transactions

• Collaborate with internal teams to resolve complex issues or escalate when necessary

• Ensure a high level of customer satisfaction through professional and efficient communication

• Adhere to company policies and procedures while safeguarding customer information

Qualifications:

• Are a college graduate, with or without a background in the Customer Experience Solutions industry

• Have at least six (3) months of experience in the Customer Experience Solutions industry, preferably in a non-voice account

• Possess strong written communication skills, with excellent grammar and attention to detail

• Have exceptional customer service, problem-solving, and multitasking skills

• Are proficient in computer applications, with the ability to navigate multiple systems efficiently

• Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite in Makati City.

What We Offer:

• Competitive salary and benefits package

• Career advancement opportunities within the company

• A supportive and collaborative work environment

• Continuous training and skill development programs

If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply!