Customer Service Representative

1-5 years
2083 - 2917 PHP monthly
19 days ago 5 Applied
Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Customer Service Representative, be 100% YOU with MicroSourcing!

A Customer Service Representative is expected to perform the following tasks:

  • Providing current clients updates about the status of their Debt Resolution Program
  • Reaching out to clients to get approvals for settlement agreements
  • Responding to all other inquiries from current clients
  • Communicate with our clients via phone, email, or text message, with questions about their program
  • Solving problems for them and exhibiting care in every interaction
  • Make outbound calls to current clients to resolve customer service tasks.
  • Accurately notate client accounts.
  • Accurately notate and correctly process changes to client accounts.
  • Assisting in various tasks that support the department.
What it takes to be part of our team: Ability to solve problems & to multi-task.
Strong written & verbal communication skills
Solution orientated thinker. Problem solver
Comfortable dealing with CRM (Prior Salesforce type experience) & Microsoft Office Applications.
Excellent attention to detail and follow up.
A high degree of initiative and independence.
Strong Math Abilities.

What's in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!For more information, visit https://www.microsourcing.com/
*Terms & Conditions apply

JOB TYPE

Education

Bachelors/ Degree

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

About Recruiter
Chris Loyong

Functions

Customer Service/Call Centre/BPO,
IT

Industry

ITES/BPO/Call Center

Skills/Roles

Customer Service and IT

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level

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