Customer Service Representative - Logistics (Onsite - Eastwood)

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Summary

We are looking for a customer service-oriented, detail-driven multitasker with excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any questions promptly, and ensure our customers have a great experience working with us.

With the right abilities and attitude, the client can provide training in the logistics and documentation aspects of the position.

Responsibilities include, but are not limited to:

• Delivering exceptional customer service by responding promptly and professionally to customer inquiries.
• Keeping customers informed regarding their shipments and providing updates and documentation as needed.
• Tracking orders to ensure timely deliveries and proactively resolving any issues.
• Preparing and reviewing shipping and export documentation accurately.
• Coordinating logistics and transportation with carriers, freight forwarders, and shipping lines
• Maintaining up-to-date and organized records of orders, shipments, and customer accounts.
• Supporting daily administrative functions, including but not limited to data entry, correspondence, and scheduling.
• Collaborating with internal teams to ensure accuracy and efficiency in order fulfillment.
• Assisting management with special projects or tasks as needed.

Requirements:

• At least 5+ years of work experience in customer service, logistics, or administration preferred (training provided for the right candidate).
• Proficiency in Microsoft Office.
• Excellent organizational, communication, and time management skills.
• Strong attention to detail and ability to multitask effectively in a fast-paced environment.

Work Schedule: Tuesday - Saturday, 12:00 AM - 9:00 AM Manila Time

Work Location: 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City

• Fully onsite (5 days a week)
• A possibility of transitioning to a hybrid or remote setup

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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