Customer Service Representative

Experience Global Excellence Without Leaving the Country. Join Us as a Customer Service Representative Today!

• Minimum of 3 years of call center experience.
  
• Medical and sales background is a plus.
  
• Familiarity with insurance, medical equipment, Medicare, and Medicaid is advantageous.
  
• Willingness to work night shifts and holidays.
  
• Excellent verbal and oral English skills.
  
• Ability to handle issues courteously and professionally.
  
• Strong problem-solving skills, including probing and active listening.
  
• Goal-oriented with the ability to work under deadlines.
  
• Meticulous attention to detail.
  
• Flexibility and a willingness to undergo cross-training.
  

• Assist patients in need of medical supplies, requiring insurance carrier pre-authorization.
  
• Take charge and communicate with various insurance companies on behalf of patients under your care, using email and outbound calls to request approval for the required DME (durable medical equipment).
  
• Ensure timely submission of authorization approvals, including but not limited to:
  

• Update various departments on the progress of submitted insurance approvals, whether they are approved, denied, or in progress.
  

• Day 1 HMO
  
• Temporary WFH
  
• Prime office location
  
• 20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
  
• Employee engagement programs
  
• Exposure to world-class, high-level management from foreign direct superior