Discover your 100% YOU with MicroSourcing! Position: Customer Service Representative (Back Office/Calls) Order Processing Coordinator
Location: Moa, Pasay
Work setup & shift: Onsite | Night Shift
Why join MicroSourcingYouu0027ll have:- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
The GRS OP-CSR is the initial owner of Order related issues. From there the ticket may be investigated, delegated or resolved on the spot. The issues range from simple order inquiries to technical or program related problems. This role requires an individual who possesses the desire and ability to learn, problem solving skills in a helpdesk environment and strong analytical and problem-solving skills.
. Investigate Order Status inquiries
. Perform manual order related tasks
. Obtain order status updates and apply in GRS
. Monitor Customer Service Ticket platform to address regionally assigned tickets within KPIs and as per defined scripts, rules and supplied materials:
. Process order cancellations
. Backorder/Substitute notifications
. Coordinate Returns and Replacements
. Manage buyer's remorse returns as per defined rules
. Review & Action Failed orders
. Confirm order details with Partners/members
. Process refunds via P2M SILO
. Redirect focus based on business needs to focus on OPC or CSR specific tasks
. Perform back-office tasks related to Order inquiries not resolved by External Call Center
. Take inbound and outbound calls
About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
