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Customer Service Manager (Replacement)



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0-2 Years
17 days ago
145 Viewed
13 Applied

Job Description

Who are we:

MultiplyMii, a managed recruitment services company (the new aged BPO) is growing FAST and we are currently looking for a Customer Service Managerwho desires to be part of an exciting organization that rewards and appreciates its team members.

One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.

What are we looking for:

We are in search of Customer Service Manager to work with a FAST growing company based in the US. Our client is focused on leveraging technology to bring traditional distribution and manufacturing forward.

Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.

This role is 100% remote work.

In this role, you will:

  • Handle a team of Customer Service Associates
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions


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