Industry: Hospitality and Travel, focused on providing exceptional hotel booking support, with a strong commitment to customer satisfaction. Our client, a leading outsourcing solutions provider, is seeking dedicated professionals to join their team in the Philippines to handle customer service for hotel booking accounts.
Role & Responsibilities
- Assist customers with hotel booking inquiries, modifications, and cancellations via email and chat channels.
- Ensure accurate and timely processing of booking requests to guarantee customer satisfaction.
- Resolve customer issues efficiently while providing a positive experience.
- Adhere to company policies and quality standards in all customer interactions.
- Collaborate with team members to improve service delivery and share best practices.
Skills & Qualifications
- Must-Have
- Previous experience in non-voice customer service, preferably in hotel or travel industry
- Strong written communication skills in English
- Ability to handle multiple tasks and manage time effectively
- Preferred
- Experience working in a fast-paced call center environment
- Knowledge of hotel booking platforms and travel-related software
Benefits & Culture Highlights
- On-site work environment in a professional and supportive setting
- Opportunity to work with a global outsourcing leader
- Career growth and development opportunities within the company
Skills: hotel booking,customer service,customer satisfaction,account management
