Customer Service Executive (100% onsite)/Health care(exp)

Description

We are seeking a dedicated Customer Service Executive to join our team. This role involves directly interacting with customers to provide assistance, resolve inquiries, and ensure a high level of satisfaction. The ideal candidate will have experience in a customer-facing role and possess strong communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain a high level of customer satisfaction by providing excellent service.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

• 1-3 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English and local language.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and CRM systems.
• Ability to handle difficult situations with empathy and professionalism.