We are a dynamic company operating within the telecommunications sector, providing innovative solutions and exceptional service to our clients. Our organization is committed to delivering top-tier customer support and technical assistance for telco accounts. We are seeking a dedicated Customer Service Agent to join our on-site team in the Philippines, contributing to our mission of enhancing customer satisfaction and operational efficiency.
Role & Responsibilities
- Handle inbound customer inquiries with professionalism and efficiency, ensuring prompt resolution of technical and service-related issues.
- Assist customers in troubleshooting telco account problems, providing clear and technical guidance as needed.
- Document customer interactions accurately in CRM and other relevant systems.
- Escalate unresolved issues to appropriate technical teams while maintaining customer engagement.
- Maintain a high level of product and service knowledge to effectively support customers.
- Adhere to company policies, quality standards, and compliance requirements during interactions.
Skills & Qualifications
- Must-Have
- Experience in customer service within the telecommunications industry
- Excellent communication skills in English and Filipino
- Strong troubleshooting and technical support skills
- Ability to work on-site effectively in the Philippines
Preferred
- Knowledge of telco products and services
- Previous experience in a tech support role for telco accounts
Benefits & Culture Highlights
- Supportive and collaborative work environment
- Opportunities for professional development and growth
- Competitive compensation package specific to the Philippines market
Skills: communication,customer service,telecommunications
