Customer Service Agent (Senior) (Nonvoice) | Eastwood

2-4 years
14 days ago
Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Customer Service Agent (Senior), be 100% YOU with MicroSourcing!

A Customer Service Agent (Senior) is expected to:

  • Handle customer inquiries through multiple channels including:
    • Emails
    • Facebook & Instagram messages
    • Facebook ad comments
    • Live Chat
  • All of the above channels are managed through a single system called Gorgias.

What it takes to be part of our team:
  • Excellent communication skills (verbal and written)
  • 2+ years of call center experience (Emails and voice)
  • Amenable to working onsite in Eastwood, Libis, QC
Whatu0027s in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
  • Day shift
  • Nonvoice account
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit

.Terms & Conditions apply




Call Center

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.